hotel policies
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Hotel Policies

The Rutgers University Inn and Conference Center looks forward to welcoming you! Please call us with any other questions you might have.

Additional Reservations/Extending a Stay

If you booked an additional reservation with back to back arrival and departure dates, please let us know. We will make appropriate arrangements and do our best to keep you in the same room. 

Already here and need to stay a little longer? Based on availability, we will gladly extend your stay. Please notify the front desk as soon as your travel plans have changed.
 
Arrivals and Departures
Check in is 4:00 p.m.  Check out is 10:00 a.m. 
 

Early Arrivals: We cannot guarantee early arrival. Based on availability on the day of arrival, we will do our best to accommodate early check in requests. Guests may store luggage securely on site.

Late Arrivals: Our hotel has desk staff from 7:00 a.m. until 11:00 p.m. and staff on property 24/7. However, our doors lock at 9:00 p.m. for security purposes. We only accept guests with reservations after this time. If you have a reservation and arrive after 9:00 p.m., you may use the call box near the entrance to call the staff on duty. They will come to the entrance to let you in for check in.

Late Departures: Late departures are not guaranteed. Based on availability, we will do our best to accommodate requests. Departures extended beyond 12:00 p.m. on the day of departure will incur an additional night's charge.

Early Departures: Early Departure fees may apply according to the terms and conditions of the rate you selected when making your reservation.  

Authorizations
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. If your reservation has been prepaid, your card will be authorized for incidentals only. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged.

An authorization is a temporary hold and reduces one’s credit card limit, but it is NOT a transaction charge and will NOT be reflected in one’s credit statement. Debit cards work the same way and will place a hold on funds, thereby reducing the amount in your connected bank account.

Authorized amounts may take up to 14 days after departure to be released by your bank or financial institution and the hotel is not be responsible for any resulting fees or charges.

Questions about the understanding of authorizations or when the amount will drop off should be directed to the bank associated with the card.

Cancellations
We have a variety of cancellation policies used for our facility which apply to individual overnight reservations. All reservations will outline the specific policy that is applicable to the rate selected. You will have the opportunity to review the policy and agree to it before completing a reservation In addition, the cancellation policy specific to your reservation will appear on your confirmation. Group reservations must refer to their respective contracts for detailed cancellation terms.

Gift Certificates
When redeeming a gift certificate, do not make a reservation online. Call the Guest Services Desk at 732-932-9144, ext. 0 to book your accommodations.

Minors
Guests under the age of 18 must be accompanied by an adult.

Nonsmoking Facility
Per university policy, our entire facility is non-smoking.

Parking
Complimentary parking is provided for event attendees and overnight travelers in LOT 82.  The front desk will register guest vehicle information electronically upon check in.  You will need your license plate information upon check in. Please be sure to bring that information to avoid having to go back out to your car. Rutgers University students and staff must check their individual permit for parking restrictions.

Payments
We accept American Express, Discover, MasterCard, and Visa credit cards. Guests can also use cash for overnight guest room reservations. We accept Internal Purchase Orders from Rutgers Departments. We do not accept external Purchase Orders.

Pets/Service Animals
We do not allow pets except for certified service animals. You MUST notify the Front Desk of your service animal when you arrive. Guests will be held responsible for animal related room cleaning and any damages.

Purchase Orders
Rutgers University departments paying by internal purchase order should prepare a requisition upon receipt of reservation confirmation. Purchase orders must include the following information: guest name, reservation dates, and reservation ID number. Blanket purchase orders may be used for individual guests with multiple reservations. All reservation dates and confirmation numbers must be included in the body of the blanket. Multiple guests may not be used on a single purchase order unless as part of a group reservation.

Preparers using RU Marketplace should select internal supplier name IPO: Univ. Inn & Conference Center (856) for lodging. NOTE: Once the purchase order has been approved, please email the release number to rutgersinn@docs.rutgers.edu

Rates
The Rutgers University Inn offers many rates and packages for meeting attendees, individual business and leisure travelers. Rates are valid for single and double occupancy. Additional guests incur a $10.00 charge with a maximum number of 4 guests per room. Offers and promotions for our individual business and leisure travelers are not available for group or meeting attendees, group bookings or meetings.

Rollaway Beds/Cribs
Due to fire code regulations, we do not allow rollaway beds or cribs.

Shipping Packages
You may ship materials to our location. Be advised that all USPS and UPS ground mail is delivered to Rutgers University mail services before it is delivered to us. Please allow a couple more days transit time. If you are shipping with another carrier via express methods, it should come directly to us in a timely fashion. We will hold your package securely in guest storage until your arrival. Address your package using the following format:

YOUR NAME, RESERVATION # c/o
Rutgers Inn & Conference Center
Rutgers, The State University of New Jersey
178 Ryders Lane
New Brunswick, NJ  08901

Taxes
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All reservations are subject to New Jersey sales tax, state tax, and municipal occupancy tax. The state of New Jersey requires organizations requesting exemption from state sales tax to provide a tax exempt certificate issued by the state of New Jersey.

There is an exemption from paying the State and Municipal Occupancy Tax for:

  1. agencies and instrumentalities of the United States;
  2. agencies, instrumentalities, public corporations or political subdivisions of the State of New Jersey;
  3. the United Nations or any international organization of which the U.S. is a member

For detailed information on Exemptions, please visit the New Jersey Division of Taxation website. If you qualify for tax exempt status, based on the criteria listed above, we will remove applicable taxes at the point of check in.

Third Party Payments
If you have booked a reservation on behalf of another guest and you would like your credit card to be charged the room and tax for the entire stay, you must alert the Inn via email at rutgersinn@docs.rutgers.edu. You will then receive a credit card authorization form via email.

Travel Agencies
Reservations at our property are non-commissionable. Please instruct your guests to make their own arrangements.

Walk-Ins
The Inn does not accept walk-in guests at this time.