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Our COVID-19 Response

This page offers helpful information on our active response to COVID-19, and the necessary changes to our accommodations and services to enable and enhance guest safety.

Any questions about our safety measures, current services, or your time with us, simply contact us at 732-932-9144, or rutgersinn@docs.rutgers.edu.

We appreciate your understanding during this time, and hope our actions provide a reassuring level of confidence and satisfaction.

Thank you.

Updated: December 7, 2020 | 8:34 A.M.


Overnight Guest Accommodations

Reservations
The Inn is now open to all guests.

The Inn will have limited staff on property. All guests should plan on checking in before 10:00 P.M. We will have no overnight staff on site, but the emergency number located in your room will connect you to an on-call staff member. 

Reservation Process
To book a reservation at the Inn, please complete the Guest Reservation Request Form.  We will email the confirmation within 24 hours.

Same Day / Walk in Reservations
We do not offer same day or walk in reservations


Arrival and Departure
Guests are required to maintain the recommended six-foot safe social distancing space. Floor markers have been added at the front desk for assistance. Face coverings must be worn by all guests when in the presence of others and while in public spaces within our facilities.

Check In
Contact free check-in protocols are in place. Guests will be asked to swipe their own credit cards. The front desk counter, credit card terminals and entire lobby area are sanitized using CDC approved disinfectant chemicals to combat COVID-19, following Rutgers University guidelines.

Check Out
We have implemented a paperless guest folio policy. Receipts will be automatically emailed to guests upon checkout. Key cards are to be returned to the drop box located in the lobby.


Guest Rooms
To ensure the safety of our guests, we follow CDC guidelines, as well as Rutgers University guidelines, in implementing measures from the point of check in through check out.

Room Readiness
Guest rooms are cleaned and sanitized using CDC approved disinfectant chemicals to combat COVID-19, following Rutgers University guidelines, and left vacant for 24 hours after sanitization is completed. Housekeepers wear approved PPE to maximize safety. Beds are prepared according to occupancy of reservation.

We have removed decorative pillows and coffee makers for sanitary purposes. Coffee makers, ice buckets and alarm clocks are available upon request, and will be left in a sealed bag outside of the guest's room.

Housekeeping Services
In an effort to keep our guests healthy and happy, we will not enter rooms once check-in has been completed. This affects our usual housekeeping services. At this point, we are suspending our daily cleaning service, and we offer the following Amenities-Only Service: each day, a sealed package of towels, soap and shampoo will be left directly outside of guests' doors. If any additional items are needed, our front desk staff can assist from 7:00 a.m to 10:00 p.m. These newly requested amenities will also be left outside guest room doors.

We will provide extra garbage bags and empty bags for soiled linens/towels. We ask that guests seal trash and soiled linens/towels in separate bags, and then place these bags outside guest room doors for retrieval.


Staff
All Rutgers University Inn and Conference Center staff members adhere to Rutgers University prescribed guidelines including daily self-screening and reporting requirements, frequent hand washing, and the use of hand sanitizer after each guest interaction. For enhanced guest reassurance and to help reduce the spread of COVID-19, our staff members have completed training regarding the medical concerns, safety protocols, and behavioral changes of COVID-19 symptoms.


Capacity Limitations
Capacity limitations are in effect in public areas, elevators and public restrooms, and will be monitored by management.

All high touch areas are cleaned and sanitized throughout the day with CDC approved disinfectant chemicals to combat COVID-19, following Rutgers University guidelines. Bell carts are sanitized after each use. Hand sanitizer stations have been added in public areas.